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Website development · Starter guide

What a business website should do before it tries to impress

A useful business site answers three questions quickly: what you do, who it is for, and how to take the next step.

Added 27 Oct 2026 · 2 min read

Start with the job of the page

Most weak websites are not short of decoration. They are short of a decision. Before a colour palette or a motion study, write down what the homepage is for. A studio might need appointment requests. A software company might need a conversation with the right buyer. A store needs a path into a product. If the page tries to do all of those at once, it usually does none of them well.

The first screen should say what the business does in language a customer would use. Internal names and broad claims such as “innovative solutions” force the visitor to keep reading before they know whether they are in the right place. Put the offer in the headline, and put the action next to it.

Structure beats a longer page

A clear site is a small set of pages with obvious jobs: the offer, the proof you actually have, the practical details, and a way to enquire. Proof should be real. If you do not yet have permission to show client work, say so and show the method instead of inventing logos.

On a phone, the same structure has to survive narrow width. That means short sections, buttons that are easy to tap, and forms that ask only for what you will use. A desktop composition that collapses into a long undifferentiated scroll is not a mobile design.

Leave room for the next month

Launch day is not the end of the content. Someone will need to change a service, add a location, or fix a sentence. Choose a stack the editor can live with, whether that is a CMS or a simple component system with a person responsible for updates.

Also decide what you will measure. If the site exists to generate enquiries, the form submission should be an event you can see. Vanity pageview totals are less useful than knowing which page the enquiry started on.

This starter guide was written for the Nerix insights library. It should be updated when the advice changes. It is not a client story and it does not report results.